Privacy Policy

Introduction

Seilfi ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our services, request a demonstration, contact our team, or interact with the Seilfi platform.

Information We Collect

We may collect information you provide directly to us, including your name, company name, email address, phone number, business information and any details you choose to include when contacting us or completing a form.

We may also collect technical information when you visit our website, including your IP address, browser type, device information, operating system, referral source, pages viewed and the date and time of access.

Platform Data

When using Seilfi, we may process inventory and operational data required to provide our services. This may include product information, inventory levels, purchase order data, store and location information, and operational reporting data.

We only process this information to deliver, maintain and improve our services.

How We Use Your Information

• To provide and maintain our services.
• To respond to enquiries and support requests.
• To deliver demonstrations, onboarding and customer support.
• To improve our platform and customer experience.
• To monitor system performance and security.
• To communicate important service updates.
• To meet legal and regulatory obligations.

Legal Basis for Processing

Where applicable under UK GDPR and EU GDPR, we process personal information based on contractual necessity, legitimate business interests, legal obligations, or consent where required.

Data Sharing

We may share information with trusted service providers who help us operate our business, including hosting providers, cloud infrastructure providers, analytics providers, customer support platforms and professional advisers.

We do not sell personal information to third parties.

Data Security

We implement appropriate technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure.

Data Retention

We retain information only for as long as necessary to provide our services, fulfil contractual obligations, resolve disputes and meet legal requirements. When information is no longer required, it is securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website usage and enhance user experience. You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information. You may also have the right to request data portability or withdraw consent where applicable.

Third-Party Services

Our website and platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact form on our website.